Top questions about Poolz

The Poolz team has decades of pool building experience which enables us to provide you with a real-time price estimate for your dream swimming pool. 

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Simply use the GET QUOTES form to see what your pool is likely to cost before moving forward to get quotes from the best local pool building professionals we match you with.

Selecting the best pool builder from the three recommended options provided by Poolz is an important decision. After receiving your quotes, take the time to review each builder's profile, including their qualifications, experience, and customer reviews. We would also highly recommend you read our Understanding a Pool Build Quote which will help you make better comparisons between your quotes.

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The site visit is a critical factor when selecting your pool builder. Do you have good rapport with the builder? Is he or she professional, courteous and respectful? You will have a pretty intensive relationship with your pool builder for a few months, so we highly recommend you select someone you feel comfortable working with and who instills confidence in you.

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Consider factors such as their expertise in the type of pool you want, their track record of successful projects, and their commitment to customer satisfaction. It's also essential to engage in direct communication with the builders, asking questions about their process, timelines, and warranties.

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By thoroughly evaluating each builder and assessing how well they align with your requirements and vision, you can confidently choose the best pool builder for your project. Rest assured, we have carefully curated our recommendations based on their expertise, reputation, and commitment to delivering exceptional results.

Yes, you can edit your quote request after it has been submitted. Simply log in to your Poolz account using the "Log in" link on our website and the email address you used on the GET QUOTES form. 

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Once logged in, you will have access to the details you provided for your quote request, and you can make any necessary edits or updates. This ensures that your pool builder receives the most accurate and up-to-date information about your project.

Getting up to 3 quotes from local pool builders is easy with Poolz. Simply fill out the GET QUOTES form on our website and provide us with details about the pool you want, including your location, pool specifications, and any specific requirements or preferences you may have. 

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Once we receive your information, we'll match you with the best local pool builders in your area who will reach out to you directly to provide quotes. It's a convenient and efficient way to find the best pool pro and compare quotes for your project.

No, Poolz does not directly handle the process of obtaining permits and approvals. However, the pool builders we recommend are well-versed in the local regulations and requirements. They will work closely with you to ensure that all necessary permits and approvals are obtained for your pool project. They have the expertise and knowledge to navigate the permit application process, liaise with the relevant authorities, and ensure compliance with local building codes. Rest assured that you can rely on the expertise of our recommended pool builders to handle these aspects of your project.

Pool builders have specific criteria when it comes to finding the right match for a project. Here are the key factors they consider:

1. Location: Pool builders prefer projects that are located near their base of operations. This allows for better logistical coordination and efficient project management.
2. Pool Types: Builders specialise in different types of pools, such as concrete or fibreglass. They look for matches that align with their expertise and capabilities to ensure the best possible outcome.
3. Quality Level: Builders have their own standards of quality and craftsmanship. They seek matches where their level of expertise and commitment to quality can be fully utilised.
4. Budget: Each pool builder has a target market segment based on budget considerations. They look for matches that align with their pricing structure and capabilities.

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By taking these factors into account, Poolz ensures that the pool builders we connect you with are genuinely interested in your project and have the right expertise to deliver outstanding results. We strive to create matches that not only meet your requirements but also align with the strengths and specialties of the pool builders, resulting in a successful collaboration.

Yes, when you log in to your Poolz account and choose to cancel your project, the matched pool professionals will be promptly notified about the cancellation. Open and transparent communication is key, and by informing the pool professionals of your decision, it allows them to focus their attention on other potential projects.

Yes, financing options are available for building a new pool. There are various avenues you can explore, including:

• Secured personal loan
• Unsecured personal loan
• Mortgage finance
• Line of credit. 

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When you GET QUOTES using the Poolz website, you can request that we put you in touch with our recommended pool financing companies for finance quotes.

At Poolz, our goal is to ensure that every homeowner receives the opportunity to connect with pool builders who are the best fit for their project. In the unlikely event that you don't receive any matches or receive fewer than 3 quotes, we will provide an explanation as to why the match was unsuccessful. It may be due to specific requirements or preferences that can be adjusted to expand your pool builder options.

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If we are unable to find suitable matches, we are here to assist you. You can take the details of your Poolz quote request and easily reach out to other pool builders directly. We will guide you through this process to help you find a solution that meets your needs. 

We understand that every homeowner has unique preferences and budget considerations. If you receive quotes that don't align with your expectations, there's no need to worry. At Poolz, we offer Australia's largest network of pool builders, and if the initial quotes you receive aren't suitable, we can help you explore other options.

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You can discuss your requirements and budget with our team, and we'll work diligently to connect you with pool builders who better meet your needs. Our goal is to ensure you find the right pool builder who can bring your vision to life within your desired budget. Your satisfaction is our priority, and we're here to help you throughout the entire process.

Poolz is committed to only working with pool building professionals who offer a quality product at a fair price with great customer service. We are local and have relationships with all our pool professionals and ensure that they meet our standards for quality and customer service.

Absolutely! Obtaining quotes through Poolz is completely free for homeowners. Finding a great local pool builder is hard, so our goal is to make your life easier by connecting you with reputable pool builders who can provide competitive and accurate quotes for your project.

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You can explore different options, compare quotes, and make informed decisions about building your dream pool without incurring any charges from Poolz. We're here to simplify the process and ensure you have access to the information you need to make the best choice for your pool project.

We understand the importance of timely responses, and we strive to provide you with quotes as quickly as possible. Generally, you can expect to be matched with the best local pool professionals within 1-3 business days after completing the GET QUOTES form on our site.

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Some pool professionals will provide you with an indicative quote right away, whereas others will want to do a site visit before providing you with a quote. Please note, any quote you get without a site visit will be an estimate only.

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In order to get accurate quotes, you will need to invite the pool pro's to your house to inspect your site and discuss your pool in more detail. Once this has happened, you will get get accurate quotes you can rely on. The time this takes depends on how long it takes for the site visit to be organised. 

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If you have any concerns or need further assistance, our customer support team is here to help.

Poolz is proud to offer our services completely free of charge to homeowners. Our primary revenue stream comes from pool builders and professionals who pay a nominal fee for the opportunity to quote on your project and build your pool.

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By leveraging the Poolz platform, pool builders benefit from substantial savings in marketing and sales costs. This allows them to provide more competitive pricing to Poolz homeowners, resulting in a win-win situation for both parties. Poolz acts as a valuable resource that streamlines the process, saves time, and ensures cost efficiencies for pool builders, enabling them to focus on delivering exceptional pool construction services. Rest assured, our commitment to your best interests remains unwavering, and we always strive to provide the most cost-effective solutions without compromising quality.

To view the project you posted on Poolz, simply log in to your Poolz account using the same email you used on the GET QUOTES form. Once logged in, you will have access to your project details, including the pool specifications, location, and any attached photos or additional information you provided. This allows you to review and manage your project easily, ensuring that you have all the necessary information at your fingertips.

Feel free to read our How it works page for more detail, but in summary, we make finding the best pool builder for your project a breeze. Our service works in three simple steps:

1. Get Quotes: Tell us about your pool project by providing some basic details, such as your location, preferred pool type, and any specific requirements you have.
2. Match: We'll match you with top-rated pool builders in your area who are best suited to your needs. They'll provide you with detailed quotes and proposals for your project, giving you the opportunity to compare and choose the best option.
3. Select & Build: Once you've selected a pool builder, you work with the builder directly. They'll guide you through the construction process, ensuring your dream pool becomes a reality.

With Poolz, finding and connecting with the right pool builder has never been easier. Get started today and let us help you create the perfect swimming pool experience.

You can easily add photos and attachments to your project details even after submitting the initial quote request. Simply log in to your Poolz account using the "Log in" link on our website and enter the email you used during the GET QUOTES process. 

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Once logged in, you will have the option to upload images and attachments to provide additional details about your project. This allows pool builders to have a better understanding of your vision and requirements, leading to more accurate quotes and personalised recommendations.

At Poolz, we take the security and privacy of your information seriously. If you choose to proceed with one of the pool builders we've matched you with, with your permission, we share the information you've provided to help kick-start your project quickly. The pool builder may request additional information as your relationship progresses, but rest assured that we've already gathered everything they need to get started.

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If you decide not to proceed or need some time to consider your options, we securely save your information and your personal match results in our trusted Poolz system. Your data will never be sold or passed on without your explicit permission. You can request that we delete your information from our system and we will do so. We prioritise keeping your information safe and confidential, ensuring that your privacy is protected throughout the entire process.

No two pools are the same, so we need to know a little about you and the location you plan to build in order to help you.

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The pool build location

We ask for your address for the following reasons:

• we want to match you with the best local pool builders
• your property, pool positioning and soil conditions have a big impact on pricing and vary on every pool
• pricing varies in different areas.

When you provide your address, we are able to assist you far more effectively and provide you with more accurate information.

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Your personal details

Whilst Poolz gives you an instant price estimate, in order to get an accurate quote from a local builder, they need to get in touch with you to arrange a site inspection. Every pool build location is different and there isn’t a single pool builder who will provide an accurate quote without seeing your property.

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With your permission, we share the information you’ve provided with the matched pool professionals to help kick-start your project quickly.

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The pool details

Pools come in various shapes, sizes, and designs, and the pricing can vary significantly. By understanding your pool preferences and specific requirements, we can match you with builders who specialise in building the type of pool you desire. This ensures that you receive accurate quotes from builders who can bring your vision to life.

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All the information we ask from you is necessary and helps to ensure we provide you with the best possible outcome. We don’t ask anything a pool builder won’t ask if you went directly to them. Rest assured that the information you provide is securely handled and used solely for the purpose of delivering the best pool-building experience for you.

Yes, Poolz works with pool professionals throughout Australia. We have a wide network of reputable and qualified pool builders and professionals. Whether you're located in a bustling city or a regional area, we strive to connect you with the best pool builders in your area who can cater to your specific needs and requirements.

No! Rest assured, we prioritise your privacy and the security of your personal information. Your personal details, such as your name, address, and contact information, will only be visible to the three matched pool builders who will be providing you with quotes, as well as the in-house Poolz support team. 

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We have implemented strict data protection measures to ensure that your information is handled securely and confidentially. At Poolz, we respect your privacy and take all necessary precautions to safeguard your personal details throughout the quote process. Your information is shared only with those directly involved in assisting you with your pool project.

Absolutely! Pool builders are required to be licensed and carry insurance in order to operate. This provides protection for homeowners like you in case the selected pool builder ceases operation or is unable to complete the pool project for any reason. 

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The specific laws and regulations vary depending on your state in Australia, but it is essential for pool builders to have proper licensing and insurance coverage. When reviewing quotes, make sure that the insurance details are included and itemised, giving you peace of mind and added protection throughout the pool building process.

Every pool builder uses sub-contractors, it's just the amount that varies.  At a bare minimum, a concrete pool builder will sub-contract the concrete pouring and a fibreglass pool builder will sub-contract the crane hire. 

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That being said, most pool builders to use sub-contractors for the various requirements such as electrics, tiling, fencing, landscaping etc. This allows them to tap into the expertise of skilled professionals in specific areas. However, it's essential to ensure that the pool builder has a strong network of reliable and experienced sub-contractors. 

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When you are selecting your pool builder, Poolz highly recommends that you get a good understanding of the sub-contractors being used, the relationship between them and the builder and the possible impact of delays.

Yes, Poolz will notify the unsuccessful companies when you have made your decision and selected the right pool professional for your project. You simply tell us which company you have selected, and we will notify the others of your decision.

Yes, we have a series of helpful tools in the way of downloads, videos and guides. Some of them are:

• The Pool Matrix: A Quick Guide - a simple matrix to help you work out what type of pool is most suitable for your property and family.
• Create Your Pool Vision Board: How to Bring Your Dream Pool to Life - an ebook download to help homeowners to set a style and design for their pool building project to keep things on track.
• Building Your Dream Pool: The Ultimate Cost-Savings Handbook - a simple ebook download with 5 pool building insider tips on how to save money when building your new pool without sacrificing aesthetics or quality. 
• Pool Options Pricing Guide: A Comprehensive List of Pool Options - a simple list of all the options you can add to a pool, with pricing as well as an indication of whether you need to add the option when you build, or if you can add it after building.
• Pool Buyers Checklist: Everything You Need to Discuss With Your Pool Builder - a comprehensive list of all the questions (and why they're important) your pool builder will ask you at the site visit so you are well prepared.
• Risk Management: Build Your Dream Pool with Confidence - an ebook download with guidance on how to minimise risk in your project with loads of tips like 'how to check your pool builder's licence and insurance', credit checks, reference checks and more.
• The Ultimate Dig Day Checklist: Be Prepared for the Most Critical Day of Your Pool Build - a guide on how to prepare for dig day including the potential risks.

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Poolz is continually adding more ebooks and guides. There is also a wealth of useful information on our website and in our blog.